IOR Services Across 200+ Global Destinations

Whether you’re setting up a new foreign office, expanding your global presence, or shipping IT and tech equipment to a data center, having a trusted Importer of Record (IOR) is essential to manage import risks. An experienced IOR service provider assumes full responsibility for the shipment process—ensuring compliance, handling documentation, and managing customs—so you can focus on what you do best while we deliver your tech gear seamlessly across the globe.
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Prevent Shipment Delays

Importing tech hardware can be challenging. Due to its  dual-use nature, this equipment is subject to strict compliance requirements, specific regulations, and local laws in each country. This is where TLS adds value to your global supply chain. Our IOR service ensures full management of compliance documentation, strict adherence to import regulations, and smooth customs clearance—so your tech hardware reaches its destination while you stay focused on growing your business.

When Do You Need an IOR Service?

    • When you don’t have a locally registered entity or physical presence in the destination country.
    • When your local entity is not equipped to handle imports.
    • When your entity or customer does not want to assume the risks associated with importing.
    • When you are unfamiliar with local regulations, customs, and the import process.
    • When you need to manage multiple shipments across different global destinations and aren’t sure where to begin.

These are the types of transactions we specialize in.
Still unsure whether you need Importer of Record services?

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Why Choose a Professional IOR Service Provider?

Minimize all your import risks with complete peace of mind.

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Each solution is designed to match your import requirements.

Stay focused on business while we handle customs matters.

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Guarantee smooth and effortless international rollouts every time.

Fulfill client demands without taking any risk or obligation.

Relax while we manage your global trade with full expertise.

Who We Support

Solutions for OEMs

Our primary solution for OEMs is specialized delivery and reverse logistics, designed to efficiently manage any RMA project.

Distribution Services

Our DDP solution enables distributors to streamline central procurement with a reliable door-to-door service for their resellers.

Trusted Value-Added Reseller

Don’t miss out on offshore opportunities or risk losing valuable sales to local procurement.

End-User Solutions

Mitigate risk by using TLS to import your IT hardware into more than 200 destinations worldwide.

Seamless Access to Global Destinations

Every project is unique. Many clients bring us centrally procured gear that must be distributed to multiple destinations. Our warehousing value-adds simplify this process by strategically consolidating and deconsolidating shipments, helping you save both time and money.

Need to Send Tech Hardware to a Data Center?

As the world becomes increasingly digitalized, your business may rely on data centers and colocation facilities. This often requires moving IT and tech equipment across borders—and TLS makes it simple. With the expertise to clear mission-critical gear through customs and our white-glove IOR service, we ensure seamless delivery directly to any data center worldwide.

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Trusted Colocation Providers

Have your customers asked you to manage the shipment of their gear to your facility? Without an import license and compliance expertise, supporting them can be challenging. This is where TLS comes in. Through our IOR service, we take full responsibility for importing their equipment and ensuring seamless delivery straight to your data center.

As your business grows, you may consider establishing a data center in a new country—or refreshing infrastructure in existing facilities worldwide. TLS can support your expansion with hassle-free IOR services, managing central procurement, compliant import, and seamless delivery directly to your data centers.

Use our TLS IOR service to close deals with ease. No matter the part or destination, TLS ensures your client’s needs are met by delivering their gear to any colocation facility—regardless of the sourcing country.

Our proven track record and in-house expertise ensure reliable, first-time customs clearance for every player in the IT channel.

What Does an Importer of Record (IOR) Do?

An IOR service provider is a legal entity that assumes the compliance risks and responsibilities of importing. Acting as the IOR carries significant risk—risk your business may not want to shoulder. That’s where a trusted partner like TLS steps in, managing these complexities on your behalf.

The Importer of Record must have complete and accurate knowledge of each destination country’s laws and customs regulations. With years of trade compliance expertise and a global presence, TLS is the trusted partner for seamless international hardware deployment and reliable importing.

Unlike a consignee—who only takes possession of goods upon arrival—the IOR service provider is responsible for submitting compliance documentation and assuming full legal liability for the imported equipment.

Another contrasting entity is the customs broker. While a registered IOR may act as a customs broker and arrange customs clearance, it is rare for a customs broker to serve as an IOR. Importing dual-use goods requires extensive expertise and meticulous compliance documentation. The IOR process is complex—but TLS simplifies it, ensuring seamless first-time customs clearance.

TLS Is Your IOR Service Partner

We have worked across the entire IT supply chain, from the largest OEMs to smaller enterprises. With our unrivaled parts database, compliance expertise, and Importer of Record solutions, we ensure your IT hardware clears customs the first time. TLS IOR services make import compliance seamless and hassle-free.

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